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The Perfect Balance: Business Communication for Employee Performance Reviews
One of the most difficult tasks for any leader is conducting employee performance reviews. When you have to share information that indicates their performance is less than stellar, most of us want to avoid these conversations, or at least rush through them as quickly as …
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Building Trust: Not for the Faint Hearted
Last week I wrote a post titled The Trust Game. I discussed that building trust was a business communication skill. I asked the questions: How do you build trust? What causes trust to be broken? If trust is broken, can you rebuild it? I never …
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The Trust Game
Trust is a concept that is discussed in articles, books, in boardrooms and in break rooms. How do you build trust? What causes trust to be broken? If trust is broken, can you rebuild it? Underneath the concept of trust is communication. In the workplace, …
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Negotiating Is Just Another Business Communication Skill
Business communication encompasses so much. It’s more than writing effective emails or creating powerful presentations. In fact, it is part of every department and every interaction within a company. Successful selling is about communication, as are marketing, hiring, leadership and negotiation. Wikipedia defines negotiation as a …
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Lack of Performance Has a Price: Motivating Performance
Lack of performance has a price, and it’s probably more than you realize. Motivating performance of your employees isn’t just something to talk about; it’s essential for the success of your business. As leaders you recognize that lack of performance causes projects to be delayed …
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Power Presentations Require Good Communication Skills in the Workplace
Everyone who works has to make a presentation sooner or later. It may be a formal one in front of a crowd of people; it may be presenting a business case to your boss on why you deserve a raise. Whatever the situation, good communication …
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When Little Things Turn Big
Early steps can prevent little things from becoming big problems. Good leadership skills require you to first recognize when something is bubbling up, and secondly to put in place intervention so a LITTLE problem doesn’t become a BIG problem. I admit that I don’t like …
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Sales Management: Motivating Employee Performance
What manager doesn’t want motivated employees? Absolutely every manager I have ever talked to asks me the same question: “How do I motivate employee performance?” Over the last several years I’ve written a number of posts on employee performance, which you can find here. Clearly, motivating …
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Business Communication Skills from the Ground Up
How does one build their business communication skills from the ground up? In fact, I bet you are wondering what I even mean by ‘from the ground up,’ so let me start with an explanation. I recently conducted a workshop on sales training, and we …
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