Customer Service Isn’t About Apologizing
Does this sound familiar? You have had a problem with a product you purchased or a service you have. You call the company and the
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Tag: Business Leadership
Employee Retention Strategies: Keeping Your Best and Brightest
I truly believe that the single biggest asset any company has is not whatever product or service they provide, not physical equipment or buildings and
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Five Ways Senior Business Leaders Create an Unhealthy Culture
As business leaders it is our responsibility to model the behavior we want from those that work for us. It doesn’t matter if you are the
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Leadership Abilities: Things Exceptional Leaders Do Better
Exceptional leaders do many things better than good leaders. For the purpose of this article, I don’t think it’s necessary to define exceptional or make
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Great Leaders Recognize Diversity in the Workplace
Dictionary.com defines diversity as variety, difference or unlikeness. That certainly covers a lot of ground. I want to talk about diversity from many angles so you
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Leadership Skill: Quit Solving Problems, Let The Team Do It
Many of us, by nature, are problem solvers, so our natural tendency is to step in and solve a problem when we see one. Others
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Coaching Employees to Think Bigger
This could be the topic of three or four articles because the topic itself is big AND there are many ways to look at getting
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Teaching Individual Contributors to Become Managers
How does one go about training individual contributors to become managers? Do you send them to management training, suggest books for them to read, hope
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Performance Reviews: Handling for Results
How do we move employees from good to great or so-so to good? One method is through performance reviews, and conducting a review that is truly
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