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The Consequences of No Agreement in Business Communication
One of the biggest challenges in business communication is obtaining agreement. I’m not referring to everyone agreeing to a decision, with marching orders that move them forward. What I’m referring to is agreement on terms, agreement on conditions of satisfaction, and agreement on time frames. …
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Employee Accountability: Is It Possible?
One question I am often asked is how to get employees to be accountable. In fact, many employers don’t believe employee accountability is even possible. Their solution is to just give up. Now, that doesn’t prevent them from getting frustrated and downright ballistic at times, …
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You Can’t Grow Your Business Without The Right Team
Earlier this month I wrote a post titled Grow Your Business: Subliminal Mistakes Leaders Make. One of the mistakes I mentioned was undervaluing the importance of having the right team. Companies place a lot of emphasis on driving sales, having the right marketing materials and …
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Business Leadership Mistake: Assuming What Got You Here Will Get You There
In my post titled Grow Your Business: Subliminal Mistakes Leaders Make one of the mistakes I mentioned was assuming that what got you here will get you there. One of my colleagues, Marshall Goldsmith, wrote a book about this topic. If you haven’t read any …
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Honesty versus Rudeness: Where Is the Line in Communication?
As children we are taught that honesty is a virtue…“Tell the truth,” we are advised. I suspect many of us were told by our parents, “If you tell the truth you won’t get in trouble.” Where in communication does honesty cross the line into rudeness? …
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Is Gratitude a Communication Skill?
I am so grateful to everyone who helped me with the launch of my book Finding the Fork in the Road. Yes, all those who supported me during the launch helped me reach best-seller status on Amazon but that was just an outcome of the …
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To Improve Business Communication Skills, Put It in Writing
How often have you found yourself saying (or at least thinking), “Don’t they get it?,” “I thought they understood,” or even “What’s wrong with these people?” This happens for a lot of reasons, like people not listening, or your message not being clear. To improve …
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The Benefits of Coaching
The International Coach Federation discusses the benefits of coaching. I don’t disagree, but their insights are through the lens of hiring someone external to the organization as a coach. Hey, I’m a coach, so I want to dispel any idea that hiring a coach is …
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Leadership in Business: How Do You Stack Up?
What are the secrets of true leadership? There’s no doubt that many executives lead companies without success. No one can truly believe that position and title make a successful leader. So what does it take to have true leadership in business, and how do you …
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Coaching Employees: Actions Come from the Way We Think
When we are coaching employees, we want to help them develop new skills, change behavior or see things from a different perspective. However, nothing will change until you teach them how to change their thinking. Actions come from the way we think, not the other …
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