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Understanding Employee Job Satisfaction through Motivation Theories
Have you ever wondered what factors affect how much employees dedicate themselves to work? These factors form what is called
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Can You Still Save that Angry Customer?
Brian, one of your most important customers walks into your store. But instead of the usual smile, he greets you
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Customer Service Excuses that Turn Customers Into Enemies
Companies come across situations when it becomes really difficult to meet the expectations of the customers. For instance, suppliers fail
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Bad Customer Service Behaviors to Avoid
Perhaps the best question I’ve heard after they have provided no help and no service is “would you mind taking
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Is Customer Service a Lost Art?
Is there an art to customer service? Does it exist in today’s world? How do you, as an individual, define
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Creating a Sales Culture: It’s Not Just for the Sales Team
When you read the phrase sales culture, what does that mean to you? When I ask folks I get responses
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