Practices for Good Customer Service
Customer service is an important part of any business. A company’s most vital asset is its customers, and without them, no business can exist. Customer satisfaction helps companies grow not only by continued business but by recommendations to other customers. This is why the practice …
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The True Value of Customer Service
How many of you would say the true value of customer service is customer retention or future sales? How many of you would say that it is customer referrals? Maybe you have another idea? There is no right or wrong answer to this question. It …
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Coaching Employees about Customer Service
OK, I admit it, I’m on a rant today. What happened to the concept of customer service? Isn’t part of having a successful company a commitment to excellent customer service? Go on the Internet and you’ll find all sorts of statistics on how much easier …
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