The True Value of Customer Service
How many of you would say the true value of customer service is customer retention or future sales? How many of you would say that it is customer referrals? Maybe you have another idea? There is no right or wrong answer to this question. It …
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Coaching Employees about Customer Service
OK, I admit it, I’m on a rant today. What happened to the concept of customer service? Isn’t part of having a successful company a commitment to excellent customer service? Go on the Internet and you’ll find all sorts of statistics on how much easier …
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