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The True Value of Customer Service
How many of you would say the true value of customer service is customer retention or future sales? How many
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Coaching Employees about Customer Service
What happened to the concept of customer service? Isn’t part of having a successful company a commitment to excellent customer
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4 Ways to Get Honest Customer Feedback
Customer feedback is crucial to the success of any business. Knowing what your customers think will help you improve on
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Excuses and Other Stuff Your Customers Don’t Want to Hear
No customer wants to hear a lame excuse about why you can’t solve a problem for them…would you? As a
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Communication Skills at Work: Dealing with the All-consuming Client
We talk a lot about communication skills at work, how to communicate with your boss or employees. What we don’t
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Sales Strategies With Existing Customers
Smart salespeople know how to tap into sales strategies with existing customers. Anyone in the sales industry knows it is
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