How much does customer service relate to the likelihood you will use the company again? Well let’s think about this…if you feel like you were
If you are in a business, you will eventually have to interact with disgruntled customers and the way you handle the issue is the way
No matter what your business is if you do not have a good and reliable customer service to back you up, your company will sooner
How many of you would say the true value of customer service is customer retention or future sales? How many of you would say that
What happened to the concept of customer service? Isn’t part of having a successful company a commitment to excellent customer service? Go on the Internet
No customer wants to hear a lame excuse about why you can’t solve a problem for them…would you? As a business owner or as the
Are sales and customer service the same? I bet you are saying no. Sales is what happens when someone buys and customer service is after
Anyone in the sales industry knows it is a full time job constantly finding new customers to keep your pipeline full. You have to cold
Brian, one of your most important customers walks into your store. But instead of the usual smile, he greets you with an angry look. You’re
Companies come across situations when it becomes really difficult to meet the expectations of the customers. For instance, suppliers fail to deliver the products that
Perhaps the best question I’ve heard after they have provided no help and no service is “would you mind taking our 2-minute survey to tell
Is there an art to customer service? Does it exist in today’s world? How do you, as an individual, define good customer service? As an
Most of what I read when I Google ‘understanding psychology of the customer’ refers to emotional connections to prospects/customers and how to build and maintain
Most of what I read when I Google ‘understanding psychology of the customer’ refers to emotional connections to prospects/customer and how to build and maintain
Are sales and customer service the same? I bet you are saying no. A sale is what happens when someone buys and customer service is
Does this sound familiar? You have had a problem with a product you purchased or a service you have. You call the company and the
Customer service, or ‘the customer experience’ is aimed at customers having positive touch points with the company from whom they are purchasing goods or services.
Every year I attend an invitation only conference for seasoned coaches. This particular year it was in Orlando. The first night I woke up about
In many companies customer service is a department, someone you call when you have a problem or a concern or when something isn’t working. At
Think of ten companies you buy from often. They can be restaurants, stores or anything else. Make a list of who they are. Now write
4 communication skills that will turn that frown upside down when handling customers. I’ve said it before and I will say it again, communication
Back in the old days, good customer service was the expected norm. I say back in the old days because it seems that it was