No matter what your business is if you do not have a good and reliable customer service to back you up, your company will sooner than later close down.  Your success can be judges from the quality of your customer service.  Here are some examples of good leadership skills that promote good customer service and move your business towards success:

1. Be accessible – your company should have a phone number or customer service counter where your customer can talk to a person from your company. It is not enough to have a toll-free number on your product, or an email where ‘our customer service team will get in touch with you shortly’. Your customer has the right to talk with you, in person. Good leadership skills demand that you are accessible. 

2. Be courteous – no matter how unreasonable the customer sounds, you need to be courteous. Good leadership skills will have you be courteous no matter what; the angry customer will remember the courtesy extended after the anger is gone, and will return to you. 

3. Act now – never tell the customer you cannot do anything about it. You always have to reassure the customer that his satisfaction is paramount for you. Take immediate action on the complaint received; ask what he wants from you. Very often the customer is quite reasonable in his demand.

4. Be helpful – often the customer’s complaints is about small things, such as a broken pin, a tiny flaw, a malfunction. Go out of your way to comply with the requirement of your customer. Very often, the customer realizes that you are doing your best and will be grateful for it. This is what good customer service and leadership is all about.

5. Go the extra mile – it is always a great feeling when you go with a complaint and you come with a valuable freebie in the form of a product or service. Your customer will always remember and recommend you when you take the trouble to go the extra mile. 

6. Listen when you customer complains – the common trend is that you try to convince the customer that you are right; or worse that you have nothing to do with the problem on hand. Don’t! Stop. Good leadership skills demand that you listen to what the customer says. Let him tell you what brought about the dissatisfaction about the product/ service. Try and understand his point of view and do your best to see him satisfied.