The True Value of Customer Service
How many of you would say the true value of customer service is customer retention or future sales? How many of you would say that
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Tag: sales
Sales Is Just Selling Stuff…Right?
You want to sell. You think you have a good product or service and people need it. So how do you get started? You can
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Practice Good Business Leadership with Effective Sales Negotiation Strategies
Customers are getting more aggressive these days. They try to use all the tactics they know to get what they want. In fact, lots of
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Sales Skills Are Just Communication Skills
The last several months I have been conducting workshops on sales training and helping design sales training programs for several companies. It’s been wonderful as
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What it Takes to Create a Sales Culture
Sales are the driving force behind any company. And to make and improve your ability to make sales you must understand what it takes to
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Three Ways to Get More Out of Existing and Loyal Customers
Are your marketing efforts focused solely on attracting new customers? In this article I share 3 ways to get more out of existing and loyal
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Sales Skills Everyone Needs, Even If You Aren’t In Sales
If you think that sales skills are exclusively the prerequisites of sales people, you could not be more wrong. Why? Because each one of us,
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Sales Management: Motivating Employee Performance
What manager doesn’t want motivated employees? Absolutely every manager I have ever talked to asks me the same question: “How do I motivate employee performance?”
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Creating a Culture Where Everyone in Your Company is a Sales Person
In discussing the relevancy of culture to businesses, there is one mistake that lots of businesses make; thinking that the success of their establishment depends
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The Power of Asking Questions
You can’t pick up a magazine or book, read something on the Internet and realize how important good communication skills are in business. In fact,
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Sales Training Isn’t a One Time Thing
A consistent theme I notice for sales teams is that they simply do not do enough sales training. They train new salespeople on their products
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5 Tips to Improving Your Odds in the Sales Process
Every business needs sales. That goes without saying. Yet I often find that sales people simply jump into a sales interaction without much thought as
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Business Development v. Sales: Do You Know the Difference?
Sales and business development are just two different words for the same activity. Right? Aren’t the terms interchangeable and it’s just who we are talking to
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Myths about Selling, Sales and Business Development
Don’t believe what you’ve heard about sales, selling and business development. It’s not all hog wash, but a whole lot of it is. I’m not
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Ten Ways Listening Impacts Your Ability to Make Sales
Communicating with a prospect is like communicating with anyone else in your life, if you don’t listen effectively you will never reach the conclusion you
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Sales and Customer Service, Are They the Same?
Are sales and customer service the same? I bet you are saying no. Sales is what happens when someone buys and customer service is after
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Business Communication Skills- Teach Your Sales Team to Sell not to Offer Discounts
Being a successful sales person takes a lot of practice. Talking to people and persuading them to make a decision towards your product is tough
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Measuring Performance of Sales Personnel
Why would I write a post about measuring the performance of sales personnel? Aren’t the only criteria that they make their numbers and close the
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Increase Sales by Tapping into Existing Customers (Here’s How)
Anyone in the sales industry knows it is a full time job constantly finding new customers to keep your pipeline full. You have to cold
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How to Overcome Price Resistance
If you’re just like any consumer, the first thing that will always come to mind when deciding whether or not to buy a product or
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Schmoozing with Friends and Family Won’t Help You Sell!
People in sales, especially ones early in their career reach out to friends and family as prospects. They spend a lot of time schmoozing with
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Secrets to Hiring Successful Salespeople
When it comes to hiring and retention, you might be surprised to find out that a high percentage of sales managers still make bad hiring
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5 Tips to Improve Your Sales Process
In this article, I cover 5 tips to help you improve your sales process. Every business needs sales. That goes without saying. Yet I often
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Tough Feedback and How It Skyrocketed My Sales
I want to share a story about what happened to me many years ago when I was new in sales, and how the very difficult
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Are You Making Bad Sales Calls?
Nobody wants to believe they are making bad sales calls. You psych yourself up to make sales calls, dial the phone countless times, and finally
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Why Great Sales People Do What They Do
Sales is a tough profession. Part of the reason people are in sales is that they are able to make more money than they would
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What Makes a Successful Salesperson – 5 Attributes That Never Fail
How do you become a successful salesperson? In today’s world, every business and profession depends upon how well you can sell it. Whether you are
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Sales and Customer Service, Are They the Same?
Are sales and customer service the same? I bet you are saying no. A sale is what happens when someone buys and customer service is
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Focus on Value Not Price
When you are in sales you will face many obstacles and objections, with price being right at the top of the list. Objections about price
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How to Overcome the Biggest Obstacles to Preparation
When you read the word preparation does it conjure up images of sitting over your computer planning, head in your hands thinking this is a
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You’ll Never Close Sales Unless You Start
Closed deals are important, let’s not pretend otherwise. However, sales activity starts the process, and you can’t close deals without the activity. I know this
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Schmoozing with Friends and Family Won’t Help You Sell
People in sales, especially ones early in their career, reach out to friends and family as prospects. They spend a lot of time schmoozing with
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Sales Skills Lessons I Wish I Had Learned Earlier in My Sales Career
In this article, I want to share with you sales skills lessons that I wish I had learned earlier in my career so you can
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Myths About Selling, Sales and Business Development
There are a lot of myths about selling, sales, and business development that I want to dispel in this article. Not everything you’ve heard is
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