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Sure Thing: The Business Communication Skill Replacing Okay
Sure thing! How often do you hear this in your office? It’s the word that has replaced Okay as a business communication skill. (Like the word okay was ever a communication skill; still, most of us treated it as such.) “Tommy, get me that report …
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Passion Provokes Action: Motivating Employee Performance
Clients often ask me about motivating employee performance: how to do it, is it possible, or do we just have different work ethics today than in years past so we have to accept status quo? While I don’t consider myself Pollyanna-ish in my thinking, I …
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Be a Straight Shooter
I’m not talking about shooting a gun. I’m talking about the leadership skill of being a straight shooter. Most of us want to work with people who are honest. Yet I believe there is a distinction between honesty and being a straight shooter. And to …
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How Poor Workplace Communication Hurts Business
I doubt anyone reading this post would disagree that business communication skills are important. What I want to discuss is how poor workplace communication can hurt a business. Some examples are: •You have people or teams who need to interface with one another routinely to …
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Confusing the Speaking of Words with the Art of Communicating
People confuse the speaking of words with the art of communicating, and then are dismayed with the outcome. The space between listening and speaking is where communication takes place. Assuming I am correct, how did we ever get the idea that when we speak words …
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Think Like a Musician to Improve Your Business Communication
How does thinking like a musician relate to improving your business communication? I’m not a musician so I am not speaking from experience, but I believe there is a parallel we can draw between the two. Musicians practice their craft. They spend hours and hours …
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Setting Boundaries Is a Critical Business Communication Skill
Learning how to set boundaries without angering others is a critical business communication skill to develop. The word boundaries here means lines one shouldn’t cross. In business it’s imperative to develop boundaries with others, and learn to communicate them so they are received well. What …
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Business Communication, Just Call
This post is all about business communication and the importance of using an old technology, the telephone. Many of you know that in January of this year my book Finding the Fork in the Road was released. Before the launch I reached out to literally …
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Using Technology to Avoid Conversations Is Not a Business Communication Style
Is using technology a business communication style, or a way to avoid the difficult or unpleasant? Technology is indeed wonderful, isn’t it? We are able to obtain information in seconds on the Internet, communicate with others in a blink of the eye, and have access …
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The Consequences of No Agreement in Business Communication
One of the biggest challenges in business communication is obtaining agreement. I’m not referring to everyone agreeing to a decision, with marching orders that move them forward. What I’m referring to is agreement on terms, agreement on conditions of satisfaction, and agreement on time frames. …
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